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Worry more about process…less about price

Customers always want to pay as little as possible, right?  Not so fast my friend. Customers will often willingly pay more for a product even when they can get a similar (or identical) product elsewhere for less. While market conditions affect a significant portion of your business, the demands of customers have significantly shifted in … Read more

Using technology to improve off-lease efficiency

Leased vehicles accounted for about 25 percent of total vehicle sales in 2016 and 31 percent of retail sales. While leasing continues to play an important role in boosting production and sales, it will be challenging for the industry to manage the current level off-lease volumes without producing large residual losses, and affecting sales. The industry … Read more