Kent Mihlbauer

The world automotive industry is expected to lose $110 billion in sales in 2021. With the U.S. being the #1 auto sales country globally, that...

According to the experts, the chip shortage creating the inventory problem will continue throughout 2021 and possibly into early 2022. Eventually, new vehicle supply will...

When rates and reserve are about equal on an F&I deal, it’s critical to understand your ancillary product maximums per lender decision. Ideally, you want...

There are two scenarios: Promoting or hiring a newbie into the F&I department and training them from scratch. Hiring a trained F&I director from another...

The 80/20 rule applies to a lot of business factors at the typical dealership. I’m sure you can name 3 or 4 right off the...

The chip shortage has created an inventory shortage that looks to be getting worse. It may be some time before the OEM’s get back on...

Why do we accept $1,500, $1,800, or $2,100 in F&I profit as ‘good enough’? We all know the ‘good enough’ mindset leaves profits on the...

The F&I managers do a great job of selecting the best lenders to submit a deal. They instantly have a good idea of what each...

If you are an F&I manager and looking to increase your paycheck, experts and trainers recommend doing additional work to increase your income. Let’s think...

Customer downtime is a big issue when customers want the buying experience to be fast. I have heard F&I experts talk about keeping customers busy...