Bill Liatsis

As dealers move towards a digital selling environment, the tools inside the heads of the best vehicle salespeople and F&I managers are increasingly being replicated...

Here’s your eleven question cheat sheet (there’s still more, but these are big). If the answer to any of these is no, there’s a good...

The new digital retailing world is creating new expectations from your customers and new challenges for your retail processes. The ultimate goal, no matter how...

How do you feel when a customer goes all the way through the sales process, agrees to terms, and then tells you they want to...

Most BDC’s were set up to take internet and phone leads to allow the showroom floor salespeople to work the ups that were on the...

The allure of a digital retailing process for auto buyers is very enticing. Customers expect a digital retailing experience to be similar to their other...

What is the number one question of an online automotive shopper? Can I afford this vehicle and what is my monthly payment going to be?...

Dealers work with everyone who wants to buy a vehicle and with the sales process moving online quickly it’s important to define the common term...

As dealerships look to adjust to the new sales processes that social distancing requires, it is important to see the benefits it brings. Here are...

If a dealer told you that you will be fired from their store unless you can help them sell a vehicle to a customer 300...