Kent Mihlbauer

Even before Covid, the sales process was changing to keep up with consumer demands. Consumers are doing more research online than ever before, and more...

Dealerships track many things, but the one thing that counts on the profit statement is sales. Funded sales, to be exact. Whether lender funded or...

As the U.S. infrastructure bill works its way slowly through Congress, I thought it would be good to look at what this could mean for...

A sale doesn’t happen until you have a transaction, which in most cases means an approved and funded loan or lease is accepted by the...

The Covid pandemic changed automotive retail in 2020, and whether you consider the changes bad or good, many are staying with us. Digital retail became...

How do your customers perceive your dealership and dealer group? Do you fit the customer’s desire for how they want to buy a vehicle? If...

If you were in a ten-story stair climb race and got to start on floor 6 or 7, you’d win every time. Even if you...

The personal relationship is still vital in business. Dealers and staff do a great job (usually) of developing the personal connection with customers, whether in...

Helping customers ‘see’ the equity they have in their vehicles is far better than using a standard trade tool that only shows market value. Customers...

We are happy to announce the addition of AutoWeb as a valued CreditIQ partner. Read the full press release here. Automotive buyers continue to demand...