Dealerships track many things, but the one thing that counts on the profit statement is sales. Funded sales, to be exact. Whether lender funded or cash funded, a sale is not a sale until it’s funded and the dealership posts revenue and profit. Is your deal management process delaying or even blocking your customers from … Read more
We are happy to announce the addition of AutoWeb as a valued CreditIQ partner. Read the full press release here. Automotive buyers continue to demand more Digital Retailing features, whether starting their search at an aggregator website or a dealership website. They desire to do as much of the sales process online as they want. … Read more
Customer downtime is a big issue when customers want the buying experience to be fast. I have heard F&I experts talk about keeping customers busy by printing out the declination or accept/decline documents for the loan term the customer accepted and an extended loan term while the F&I manager is getting the product menu ready. … Read more
Process change is often a scary idea in the automotive F&I industry. When dealers make the vast majority of their front-end revenue in the F&I department, changing any part of the F&I process is often interpreted as risky. Potentially disrupting current revenue and profit margins with a process change causes many managers to have instant … Read more
How would you feel if you always had a green light in front of you as you drive? Could you make it to work ten minutes earlier? 20 minutes earlier? How much time would you stop wasting every day? Every week? Every month? What if you applied the green light scenario to reviewing lender decisions … Read more
Are you on the CDK DMS platform? We all know how important it is to keep our data clean. Your CDK DMS needs to be the #1 source of clean data. When looking at digital retailing platforms as a CDK dealer, it’s vital to make sure any vendor has full writeback and extract capabilities. What … Read more
First, let’s break down E-contracting into the core elements. Bank docs Proof of identity Income proof Credit history Proof of residence Ancillary product docs Rebate qualification docs DMV docs New vehicle information Trade-in information Proof of insurance Tax docs Down payment Sales tax (state, city, county by street address) All these docs have to be … Read more
Technology and internet access has turned consumers into multi-faceted employees. We are all professional researchers. We are all product analysts and reviewers. We are all bankers. (online) We are all travel agents, scheduling our travel and vacations. We are even waiters and waitresses at this point due to Covid-19 rules for self-ordering on your smartphone. … Read more
When we order from Amazon or other online retailers, we don’t even consider where it is being shipped from. We have confidence that once we approve the sale, it will show up at our door. Automotive retailing is undoubtedly different than getting the latest kitchen gadget delivered, but the consumer emotions are the same. Most … Read more
Truth be told, I like beer! Usually, automotive and beer don’t mix, but just like everything in the technology age, some things apply across the board. So, the best place to get a fresh beer is at a local brewery. That’s where this idea was generated as I found myself thinking about how ordering food … Read more
